I am a passenger with reduced mobility, can I still receive assistance at the airport?
Of course, Bologna Airport has always guaranteed and still guarantees assistance for passengers with reduced mobility, but you must book the service through the airline with which you are travelling at least 48 hours before the departure of your flight.
Other questions on the same topic
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Is the Airport open?
The Passenger Terminal is currently open every day, 24 hours a day.
The terminal door that always remains open is that of the Main Entrance, the main entrance located on the ground floor.
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Why has Bologna Airport been open throughout?
Our airport has always been open on a scaled-down basis as we have been assisting with the return of Italian citizens home and allowing those compelled to travel to be able to do so. During the whole emergency and the various lockdown phases that followed, ambulance, transplant and medical supplies transport on cargo flights were always guaranteed. Equipment and supplies of sanitary materials have been arriving in Bologna to help fight the impact of the global pandemic.
Covid-19 vaccines are also currently arriving at Bologna Airport.
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What social distancing and precautionary measures are in place at Bologna Airport?
The measures Italian authorities have put in place to respond to the Coronavirus include enhanced monitoring procedures for flights, body temperature checks with the latest generation thermal scanners located at the entrances to the passenger terminal, at the security checkpoints and in the arrivals area and with laser thermometres, the presence of additional airport officials, the intensive airport areas sanitation, the installation of disinfectant hand gel dispensers along the entire passenger route and in all areas dedicated to airport staff. In detail, the following were installed:
- 2,250 ground stickers to facilitate spacing;
- 950 do-no-sit signs on seats;
- 10 latest generation thermal scanners placed at the entrances to the passenger terminal, at security checkpoints and in the arrivals area;
- 93 plexiglas barriers at check-in desks and boarding gates;
- 100 hand sanitising gel dispensers throughout the passengers' route and in areas dedicated to airport staff.
Moreover, intensive sanitation of all areas is in place for which an innovative method with molecular fragmentation has been adopted.
Last but not least, we have implemented signage and voice announcements, social network and website information content is available to remind passengers about social distancing and good practices like frequent handwashing.
Airport personnel is always present at the terminal to provide information and respond to all requests, thanks to our continuously staffed information point.
Bologna Airport is working to ensure that passengers can reach their destination as quickly and safely as possible, and at the same time aims at guaranteeing all airport staff to operate safely.
In collaboration with health authorities, the airport constantly complies with all government guidelines to protect passengers and airport staff.
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Is the use of face masks mandatory?
Yes, in line with the new Emilia-Romagna regional law, the use of face masks in all places open to the public is mandatory, therefore the use of face masks is also mandatory inside the passenger terminal.
We strongly advise passengers to follow the indications of the Italian Government on the website and the instructions of the Airline they are travelling with.
Please be mindful that you may be asked to remove it when going through security checks.
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I am accompanying a passenger or picking someone up: am I allowed to enter the passenger terminal?
The entrance to the passenger terminal is also allowed for meeters and greeters of departing passengers, but the access will be suspended in case of overcrowding inside the terminal. Instead, meeters and greeters of arriving passengers must remain outside the terminal where special waiting areas have been set up. There are always exceptions for those accompanying certain specific categories such as passengers with reduced mobility or minors travelling alone. Such categories can in any case access the terminal.
